 |
 |
 |
 |
 |
 |
 |
 |
Will I reduce my electric bill by wiring my pump at 230 volts instead of 115 volts? |
 |
|
|||||||||||
| What do low rpm and high rpm mean? | |||||||||||||
| What does dual voltage mean? | |||||||||||||
| Will my pump motor have a longer service life if I shut it off regularly? | |||||||||||||
| How long is my warranty? | |||||||||||||
| What should I do if my pump becomes submerged in water? | |||||||||||||
| Where is the best place to install my pump? | |||||||||||||
| Should the suction pipe always be larger than the discharge pipe? | |||||||||||||
| What should I do if my Artesian pump will not self prime? | |||||||||||||
| How should I maintenance my pump? | |||||||||||||
| Will I void my warranty if the pump is exposed to the weather? | |||||||||||||
| What is the size of the suction and discharge ports? | |||||||||||||
| What are the dimensions of your pumps? | |||||||||||||
| What should I do to return my pump for repair? | |||||||||||||
| Can I obtain a loaner pump while my pump is being repaired? | |||||||||||||
| How much do the pumps weigh? | |||||||||||||
| Do I have a dealer in my area? | |||||||||||||
| Will I reduce my electric bill by wiring my pump at 230 volts instead of 115 volts? | |||||||||||||
| No! Electric rates are charged per kilowatt hour. The basic formula for determining electric power (watts) is to multiply volts x amps. (v x a = w) If a one horsepower pump uses 14 amps when wired at 115 volts it will use 7 amps if wired at 230 volts. Either way the power used (watts) will be the same. 115v x 14a = 805 watts or 230v x 7a = 805 watts. Back to Questions. | |||||||||||||
| What do low rpm and high rpm mean? | |||||||||||||
| RPM is the acronym for Revolutions Per Minute. This term describes the operating speed for the motor. PerformancePro low rpm pumps run at 1725 rpm and the high rpm pumps run at 3450 rpm. Back to Questions. | |||||||||||||
| What does dual voltage mean? | |||||||||||||
| Some of our motors are designed to operate at either 115 volts or 230 volts. Back to Questions. | |||||||||||||
| Will my pump motor have a longer service life if I shut it off regularly? | |||||||||||||
| No! The motors are designed for continuous operation. The less it is turned on and off will enhance its service life. Back to Questions. | |||||||||||||
| How long is my warranty? | |||||||||||||
| Fresh water pumps carry a three-year limited warranty and saltwater pumps one-year. Both warranty periods begin at the date of shipment to the original purchaser. Back to Questions. | |||||||||||||
| What should I do if my pump becomes submerged in water? | |||||||||||||
| If the pump was not running or was wired to a GFCI circuit when it was submerged it is possible no significant damage has occurred. Allow the pump to dry completely before attempting a restart. If the pump was running when the incident occurred or was submerged for a long time it is possible that internal components may need to be replaced or possibly the entire motor replaced. Call 503-356-5888 for repair procedures. Pumps that have been submerged are not covered by your limited warranty. Back to Questions. | |||||||||||||
| Where is the best place to install my pump? | |||||||||||||
| Performance will not be adversely affected if the pump is installed according to the guidelines explained in the pump placement chart. To reduce the time to prime and insure top performance position the pump as low and close to the source water as practical. Back to Questions. | |||||||||||||
| Should the suction pipe always be larger than the discharge pipe? | |||||||||||||
| As long as the inlet pipe has an inside diameter large enough to not create excessive friction loss or pump cavitations the discharge pipe can be the same diameter. You should never install an inlet pipe that is smaller than the outlet. A friction loss chart should be used to determine the size of the pipe needed according to the desired rate of flow. Back to Questions. | |||||||||||||
| What should I do if my Artesian pump will not self prime? | |||||||||||||
| First, fill the priming pot with water. Turn on the pump. If the water is pumped from the pot your pump is working properly. Second, check the placement chart to determine proper placement and the required time to prime. Third, check for air leaks: is the lid securely tightened with the o ring in place? Are all disconnects, fittings, elbows, and valve connections sealed? If you have a swing check valve determine if it is installed correctly. Look for any obstruction in the inlet line. Back to Questions. | |||||||||||||
| How should I maintenance my pump? | |||||||||||||
Check the priming pot regularly for debris and remove. The frequency of this inspection and service will vary according to the design of your system, the time of year, your location, and the amount of debris (leaves, algae, pine needles, etc…) your pond is subject to. Longer, sunnier days can significantly increase the development of algae. In areas subject to freezing you may need to completely drain your pump and system if it is not run continuously. Freeze damage is not covered by the limited warranty. Back to Questions. |
|||||||||||||
| Will I void my warranty if the pump is exposed to the weather? | |||||||||||||
| It does not compromise your warranty if the pump is exposed to weather. (Flooding the pump does void your warranty.) We recommend that your pump be protected from the elements in such a way so that fresh air can circulate. Generally, any electrical / mechanical appliance will provide a longer service life if it is protected from the weather. A pump cover called the ProTect is available through PerformancePro Pumps. Back to Questions. |
|||||||||||||
| What is the size of the suction and discharge ports? | |||||||||||||
| Artesian pumps have 2” suction and discharge ports. Cascade Pumps have 11/2” or 3/4" ports. Back to Questions. | |||||||||||||
| What are the dimensions of your pumps? | |||||||||||||
Artesian Pump dimensions are : 9 7/8” wide, 12 1/2” high, 9 1/16” from the foot to the suction port center line, 9 7/8” from the front of the pump to the center line of the discharge port, the wet end is 12 3/8” long. The overall length varies from 22 7/8” to 26 1/4” depending on the size of the motor. Cascade Pump dimensions are: 8 1/2” wide, 7 9/16” wet end height, 3 1/2” from the foot to the center line of the suction port, 2 3/4” from the center line of the suction port to the center line of the discharge port, 3” from the rear of the motor bracket to the center line of the discharge port, the overall wet end length is 5 1/8”, depending on the size of the motor the overall length and height varies from 14” to 17 1/4” and 8 3/4” to 9” respectively. Back to Questions. |
|||||||||||||
| What should I do to return my pump for repair? | |||||||||||||
| Obtain the Serial no. from the wet end of your pump. Call 503-356-5888 to obtain an RMA number (return merchandise authorization). Package and ship the pump according to the instructions on the RMA sheet provided to you. Once inspected, you will be notified of our findings. If the repair is under warranty we will restore your pump to good working condition and return it to you without charge. If it is not a warranty repair, after notification and repair approval, the customer will be charged for the parts, labor, and return shipping. Back to Questions. | |||||||||||||
| Can I obtain a loaner pump while my pump is being repaired? | |||||||||||||
| It is not our policy to loan pumps. We recommend that pond enthusiasts keep a backup pump available for unexpected pump failures. If a replacement pump is necessary, the customer may obtain a pump by providing a credit card to cover the cost of the replacement pump while the original pump is being repaired. Your account will not be charged unless the replacement pump is not returned in good condition. The replacement pump should be returned when the reconditioned pump is received. Back to Questions. | |||||||||||||
| How much do the pumps weigh? | |||||||||||||
| Pump Weights Back to Questions. | |||||||||||||
| Do I have a dealer in my area? | |||||||||||||
| Please call 866-294-3862 and ask for Lee. He will be able to help find a dealer in your area. Back to Questions. | |||||||||||||
